Affiliate Disclosure: Some links on this page earn us a commission. Our editorial judgments are independent.
Deleting Your CrushOn AI Account: Subscription Cancellation and Data Removal
Account deletion and subscription cancellation are two different processes that must be handled in the right sequence. Most guides present this as a single step — it is not. This guide walks you through both actions in the correct order, covers the data rights available to EU and California residents, and gives you a verification checklist to confirm everything completed correctly.
The Critical Sequence
Do these in this order:
- Cancel subscription — stops future billing
- Request account deletion — removes your account and data
Skipping step 1 before step 2 may result in continued billing after the account is gone, because the subscription billing relationship at the payment processor is separate from your CrushOn AI account record.
Step 1: Cancel Subscription
On web:
- Log in to crushon.ai
- Profile icon → Settings
- Click Subscription or Billing
- Select Cancel Plan or Manage Subscription
- Follow confirmation prompts
- Record the confirmation: screenshot the confirmation screen, save the confirmation email
On Android app:
Settings → Subscription → Cancel. Follow prompts. Confirm via email.
Through payment processor directly (if needed):
- Apple App Store subscription: iOS Settings → Apple ID → Subscriptions → CrushOn AI → Cancel
- Google Play: Play Store → Profile → Payments → Subscriptions → CrushOn AI → Cancel
The account remains accessible and functional until the current paid period ends. Cancellation only stops the next renewal.
Step 2: Request Account Deletion
Via Account Settings (Easiest)
Settings → Account or Profile → Delete Account (or Close Account, Deactivate Account). Follow confirmation prompts. Submit.
Via Email Support
Contact CrushOn AI support (email address in Settings → Help):
Subject: Account Deletion Request — [registered email address]
Body: "Please permanently delete my CrushOn AI account and all associated personal data. My account email is [address]. I have cancelled my subscription."
GDPR Request (EU Residents)
"I am exercising my Article 17 right to erasure under the General Data Protection Regulation. Please permanently delete all personal data associated with my CrushOn AI account ([email address]) and confirm completion in writing within one month."
CCPA Request (California Residents)
"I am exercising my right to deletion under the California Consumer Privacy Act. Please delete all personal information associated with my account ([email address]) and confirm what categories of data, if any, are retained."
Legal requests carry formal response obligations and typically result in more complete data removal than standard deletion requests.
What Occurs After Deletion
- Account access revoked approximately 48 hours after request processing
- Published characters associated with your account may be removed from the community library
- Email confirmation of deletion should arrive
- Some data may be retained: billing transaction records (tax/legal compliance retention period), aggregated anonymized analytics not linked to your identity
Verification Checklist
After receiving deletion confirmation:
- Attempt login — confirm it fails (account no longer exists)
- Monitor payment method for 1-2 billing cycles for unexpected charges
- Android: uninstall the app (Settings → Apps → CrushOn AI → Uninstall)
- Browser: clear cookies and cached data for crushon.ai
If a charge appears after confirmed deletion: contact CrushOn AI support with cancellation and deletion confirmations as evidence. If unresolved within 5-7 business days, dispute with your card issuer.
Frequently Asked Questions
Use the email support method: send a deletion request to the support address found in Settings → Help or crushon.ai/contact. Include your account email and explicitly state you want permanent account and data deletion. GDPR/CCPA requests add legal weight if standard email support is slow to respond.
Characters linked to your account are typically removed during the deletion process. Community library characters associated with your username will disappear. If there are characters you want to preserve for community access after your departure, note that no native character transfer mechanism exists — users who want to continue your characters would need to create their own versions.
CrushOn AI may offer account deactivation (temporary suspension of access without data deletion) or full deletion. Deactivation preserves your data and history for potential future reactivation. Full deletion removes the account permanently. Use full deletion when you want comprehensive data removal. Use deactivation when you want to stop using the platform but might return.
You should receive an email confirmation when deletion is complete. If you have not received confirmation within 3 business days, follow up via the same channel you used to submit the request. Include the date of the original request and your registered email address in the follow-up.